Monitoring
24/7Checking site availability and load speed
technicalwebsite support
I make sure your site works, gets updated and stays up: monitoring, backups, content publishing and edits within a day.
Technical support and maintenance of websites, including for organizations under Russian public procurement law
Connect supportSite is down?timingand response
Content edits
within 24 hSmall edits and publications on working days
Urgent failure
within 1 hResponse to a failure during working hours
Report and act
monthlyMonthlyWhat was done, what was updated, what I recommend
what is included
Everything a site needs after launch to keep working and not go out of date. Also suitable for sites I did not build.
- I learn about a failure before you do
- Included in every plan
- Monthly report
I learn about a failure before you do
- Backups: once a week
- Recovery after a failure
- Included in every plan
Scheduled copies and recovery after a failure
- CMS and plugin updates
- SSL certificate
- Protection against hacking
CMS, plugins, SSL, protection against hacking
- News and articles
- Products and banners
- Publishing within a day
News, articles, products and banners
- Text, image, form, link
- Fixed within one day
- Up to 10 hours per month
Text, image, form, link: fixed within one day
- Payment and renewal deadlines
- DNS
- Mail operation
Payment deadlines, DNS and mail operation
01
Site monitoring 24/7
I learn about a failure before you do
02
Backups
Scheduled copies and recovery after a failure
03
Updates and security
CMS, plugins, SSL, protection against hacking
04
Content publishing
News, articles, products and banners
05
Edits within a day
Text, image, form, link: fixed within one day
06
Domain, hosting, mail
Payment deadlines, DNS and mail operation
support plans
Connect support →Under watch
$120per month
- monitoring and backups
- updates and SSL
- up to 5 hours of work per month
Content and edits
$235per month
- everything from “Under watch”
- edits within a day
- up to 10 hours per month
For organizations
from $410per month
- acts and e-document flow
- urgent failures within 1 hour
- custom
Under watch
$120per month
Up to 5 hours of work per month
Monitoring
24/7
Backups
Once a week
Updates and SSL
Included
Edits and publishing
Up to 5 hours of work per month
Report and documents
Monthly report
Who it is for
Landing pages and small sites
Content and edits
$235per month
Up to 10 hours per month
Monitoring
24/7
Backups
Once a week
Updates and SSL
Included
Edits and publishing
Publishing and edits within a day, up to 10 hours per month
Report and documents
Monthly report
Who it is for
Corporate sites and sites with regular updates
For organizations
from $410per month
Custom
Monitoring
24/7
Backups
On the schedule from the contract
Updates and SSL
Included
Edits and publishing
Everything from the “Content and edits” plan, urgent failures within 1 hour
Report and documents
Monthly report, act, e-document flow
Who it is for
Public institutions, government customers, corporate portals
Hours above the plan: $30 per hour. Urgent work outside support hours is estimated separately.
for organizationsand public customers
Website maintenance under a contract for public institutions, administrations and companies. Closing documents and reporting that meet the customer’s requirements.Contract, act and e-document flow. A quote for your brief within 24 hours.
I work under
44-FZ223-FZ
Send a brief for a quoteWe will calculate the price for your brief within 24 hours. Participation in tenders and single-supplier procurement.
ACCEPTANCE CERTIFICATE
No. 07
Monitoring the availability of the site, domain and hostingBackups and recovery on timeCMS updates and fixing vulnerabilitiesPublishing materials on the site by the set deadlineMonthly act and report on the work doneA responsible specialist and a permanent communication channelE-document flow and closing documentsConsulting the customer’s staff on working with the siteSigned in e-document flow · act and report attached
how supportworks
- 01
Call
Free, 30 minutes
- 02
Brief and proposal
Within 24 hours, free
- 03
Contract
Prepayment for a month
- 04
Connection
1–3 days
- 05
Support
Every month
Call
You describe the task in your own words. No need to prepare or write a brief.
Free, 30 minutesBrief and proposal
I send a brief and a commercial proposal: what is included, how much it costs, what the response times are.
Within 24 hours, freeContract
We fix the scope, hours and response times in the contract. Nothing is done before the contract and payment.
Prepayment for a monthConnection
I get access, run a technical audit of the site, set up monitoring and backups.
1–3 daysSupport
We watch, publish, fix. Once a month a report and an acceptance act.
Every month
Connect supportfrequentlyasked questions
Availability monitoring, backups, CMS and plugin updates, protection and SSL, domain and hosting control, content publishing and small edits within a day.
The “Under watch” plan costs $120 per month, “Content and edits” — $235, support for organizations — from $410. We fix the scope and hours in the proposal and the contract.
Yes. Before connecting I study the site and its technical condition, check access and agree on the scope of support.
I make small edits and publications within a day on working days. The number of hours depends on the plan.
Contact me through the channel we fix at connection. Response time depends on the plan and working hours.
Yes, a contract and closing documents are provided. Participation in procurement and single-supplier purchases requires separate clarification.
First I check the CMS, access and technical condition of the site. Then I confirm which work can be included in support.
A monthly report on the work done. For organizations we prepare an act and documents for e-document flow.
Come with a task,not a brief
The first call is free and takes 30 minutes. I will send the brief and commercial proposal within 24 hours.The first call is free and takes 30 minutes. I will send the brief and commercial proposal within 24 hours.